Refund policy

Last updated: October 18, 2026

Every Panache Bespoke shirt and suit is cut and sewn to order for one person. Because of that, our returns work differently from ready-to-wear shops. We stand behind our work: if something is wrong on our side, we put it right.

Our quality guarantee

  • Every garment is guaranteed for fabric, stitching and workmanship.
  • Seams are guaranteed for the life of the garment. If a seam comes apart, we repair it free of charge.

When we remake or refund (within 30 days of delivery)

Contact us within 30 days of delivery if:

  • the garment has a defect in fabric or workmanship;
  • the garment does not match the style options you chose (for example the wrong collar, cuff or fabric);
  • the finished measurements differ from the measurements you gave us, beyond the standard allowances below.

In these cases we will, at your choice, alter or remake the garment free of charge, or refund it after we have received and inspected it.

What we cannot accept

  • Change of mind, or a different style choice after the order was placed.
  • Fit issues caused by measurements entered incorrectly, when the garment matches the measurements you sent us.
  • Garments that have been worn beyond trying on, washed, altered by another tailor, or damaged after delivery.
  • Garments with personal initials (monogram), unless there is a defect.

If a measurement was entered incorrectly, please still contact us. We will always look for the fairest solution, such as an alteration at a reduced cost.

Standard measurement allowances

Finished garments include these industry-standard allowances, so they will measure larger than your body:

  • About ½ inch is added to the neck and sleeve for comfort and shrinkage.
  • About 3 to 8 inches is added to the chest, depending on your size and the fit you chose (Extra Slim, Slim, Regular or Loose).

When you copy your favourite shirt, we follow your shirt's measurements without adding extra ease.

Cancellations and changes

Production starts within 24 hours of your order. You can change or cancel your order free of charge within 24 hours. After cutting has started, changes and cancellations are no longer possible.

How to request a return, remake or refund

  1. Email info@panachebespoke.com within 30 days of delivery with your order number, a short description of the issue and clear photos.
  2. We reply within 2 working days with a return authorization and instructions. Please do not send anything back before you receive it.
  3. Send the garment unworn and unwashed. You can reuse the original packaging; please remove or cover the old shipping label.

Refunds

  • Approved refunds are issued to the original payment method within 10 working days after we receive and inspect the garment.
  • Original shipping charges and urgent stitching fees are not refundable.
  • If the issue is our mistake, we cover the return shipping cost.

Duties and taxes

Import duties and taxes charged by your country are your responsibility and are not refundable. If a parcel is refused or returned because duties were not paid, we cannot offer a refund or replacement.

Colour accuracy

We photograph every fabric carefully, but screens show colours differently. Small differences between the photo and the real fabric are not considered a defect. If you are unsure about a shade, email us and we will send extra photos before you order.

Contact

Panache Bespoke, Ferozpur Road, Ichhra, Lahore 54600, Pakistan
Email: info@panachebespoke.com
WhatsApp: +1 206 707 9003